Shipping Policy

1. Purpose of transportation policy:

This transportation policy is formulated to ensure the safety, efficiency, and sustainable development of the website’s cargo transportation, as well as to facilitate customer understanding of the issues related to order transportation.

2. Freight transportation process:

  • Order acceptance: Accept customer orders and confirm order information;
  • Goods delivery: Arrange the delivery of goods according to the order requirements;
  • Transportation tools: Select appropriate transportation tools (such as DHL, Fedex, UPS, TNT, EMS, 4PX, etc.) based on factors such as the type, quantity, and distance of goods for transportation;
  • Transportation route: Plan the optimal transportation route and tools based on factors such as destination, transportation safety, transportation time, and cost;
  • Transportation time: Based on factors such as the type of goods and transportation distance, estimate the transportation time and notify customers in a timely manner;
  • Transportation tracking: Real time tracking of goods to ensure accurate and reliable logistics information;
  • Receipt confirmation: The customer signs for the goods and confirms quality, quantity, and other issues;
  • Exception handling: In case of any abnormal situations during the transportation of goods, such as delay, damage, loss, etc., timely handling and necessary compensation to the buyer shall be provided.

3. Delivery time and transportation time:

When the seller receives the buyer’s order and payment information, the seller needs to prepare the goods and deliver them to the shipping company within 5 working days. The goods should be sent to the address specified in the customer’s order, and appropriate transportation methods (such as DHL, Fedex, UPS, TNT, EMS, 4PX, etc.) should be selected according to the destination country, weight, quantity, and distance for transportation; Generally speaking, these courier companies need 3-10 working days to deliver the goods to the customer’s address. Among them, 4PX transportation time is relatively slower, and it may take about 8-15 days to arrive at the destination.

4. Transportation safety:

  • Strictly abide by national and local traffic rules and regulations to ensure the safety of goods transportation process;
  • Regularly inspect and maintain transportation vehicles to ensure their good operating condition;
  • Select drivers and vehicles with relevant experience and qualifications for cargo transportation;
  • Take special transportation measures for vulnerable, flammable, explosive, and hazardous goods to ensure safe transportation;
  • Regularly conduct transportation safety training to enhance employees’ awareness of transportation safety and emergency response capabilities.

5. Transportation cost control:

  • Optimize transportation routes, reduce transportation distance and time, and lower transportation costs;
  • Improve transportation efficiency, reduce cargo detention time, and save transportation costs;
  • Negotiate reasonable prices with suppliers and logistics partners, reduce transportation costs, implement energy-saving and emission reduction policies, reduce fuel and energy consumption, and reduce transportation costs.

6. Taxes and fees

The selling price of the website does not include any taxes (sales tax, value-added tax, customs duties, etc.), so buyers may be informed to pay taxes when receiving goods. Please consult local customs or freight companies for specific information.

7. Environmental protection:

  • Comply with relevant environmental laws and regulations to reduce the impact of transportation on the environment;
  • Optimize transportation routes and the selection of transportation tools to reduce carbon dioxide and harmful gas emissions;
  • Promote green transportation policies and encourage the use of environmentally friendly transportation vehicles and packaging materials;
  • Advocate employees to conserve resources and protect the environment, and promote green modes of transportation.

8. Other supplements:

  • For specific goods (such as perishable foods, drugs, etc.), additional transportation requirements shall be formulated in accordance with relevant regulations. Based on the actual situation of the website, personalized transportation services can be provided to specific customers;
  • Regularly evaluate and adjust transportation policies to ensure they align with the development goals of the website.

9. Contact us

For more information about our shipping policy, please contact us by email at sales@5gsamall.com.
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